Welcome to idukkigoldspice.com,

By utilizing this website, you consent to adhere to and be governed by the following Terms and Conditions. We kindly ask you to review them thoroughly prior to making any purchases.

1. Introduction

This website is managed by Idukki Gold Spices Online Store, an online retailer based in Kerala that specializes in authentic spices and related products. Throughout this site, the terms "we", "us", and "our" refer to Idukki Gold Spices Online Store.

2. Use of the Website

By accessing or utilizing any section of the site, you agree to be bound by these Terms. Should you disagree, you are not permitted to access the website or utilize any services.

3. Product Information

• We make every effort to ensure that all product details, descriptions, and pricing are precise.
• Product images are intended for reference only; actual packaging may differ.
• Prices are subject to change without prior notification.

4. Orders & Payments

• All orders made through the website are contingent upon availability and acceptance.
• Payments are accepted via Credit/Debit Cards, UPI, Net Banking, and authorized gateways.
• Once an order is confirmed, it cannot be cancelled or altered.

5. Shipping & Delivery Policy

We appreciate your purchase from Idukki Gold Spices Online. We are dedicated to ensuring your order is delivered accurately, in excellent condition, and always punctually.

Domestic Shipping (Within India)

• Processing Time: Orders are typically processed within 1–2 business days following payment confirmation.
• Delivery Timeline: Standard shipping generally takes 4–7 business days, depending on your location.
• Express Shipping (if available): Delivery is made within 2–4 business days.

6. Shipping Charges

Shipping charges for domestic orders will be calculated at checkout based on the weight, size, and destination of the order.

7. Delays

Although we aim to deliver punctually, delays may arise due to:

• Courier service interruptions
• Public holidays or natural occurrences
• Customs clearance for international shipments

For any inquiries related to shipping, please reach out to us at contact@idukkigoldspice.com or call us at +91 89216 97771.

8. Returns & Refunds

Returns are permitted only under the following circumstances:

• Incorrect product received
• Item damaged upon delivery

To initiate a return:

• A return request must be submitted within 24 hours of delivery.
• An unboxing/opening video is required as proof for return approval.
• Products must remain unused and in their original packaging.

Once the return is verified and approved, a refund will be processed within 5–7 business days to the original payment method.

9. User Accounts

You are accountable for safeguarding the confidentiality of your login information and for all actions taken under your account.

10. Limitation of Liability

We shall not be liable for any loss or damage arising from the use of our website or products, except in cases of our direct negligence.

11. Governing Law

These Terms are regulated by the laws of India. Any disputes will fall under the jurisdiction of the courts in Kerala, India.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Your continued use of the website following any changes indicates your acceptance.

13. Contact Information

Should you have any inquiries regarding these Terms, please reach out to us:

contact@idukkigoldspice.com

Rajakkad, Idukki, Kerala, India